Bassador Dog Hoodie

Order Modifications and Exchanges

Please review your order carefully before finalizing, including details like size, design, and quantity. Due to our quick order processing, we cannot facilitate exchanges or returns based solely on buyer’s remorse regarding item choice, size, or design. However, you have a 6-hour grace period after placing the order to cancel and reorder with the correct details. For any pre-order queries, feel free to contact us; customer satisfaction is our top priority.

Order Cancellation Policy

You have a 6-hour window to cancel your order after placement. Cancellations made after this window may not be honored as the order could already be in the processing or shipping phase. A cancellation fee of 10% of the total order value will apply. To cancel an order, email us at support@lunastoreus.com. View detail here: Return & Refund Policy

Due to high demand, please expect slight delays! Order processing takes 3-5 business days before shipment. Once your item/s is dispatched, the estimated delivery time is: USA: 7-14 Business Days International: 7-14 Business Days If you just received a shipment notification please allow 5-7 business days for the tracking information to update. Shipping Price - Standard Delivery - $4.95 | Free for orders above $99 View detail here: Shipping Policy